Shipping policy
Last updated: August 14, 2026
Norevia Market, operated by Goodrich JH LLC, ships from 202 W Pima St, Gila Bend, AZ 85337, United States. We provide free standard shipping to deliverable addresses in all Canadian provinces and territories. The shipping charge shown at checkout is CAD 0.
Order cutoff and business days
Orders may be placed at any time. For delivery estimates, orders received and paid before 3:00 p.m. Mountain Standard Time (Arizona time) on a business day begin processing that business day. Orders received after the cutoff begin processing on the next business day. Business days are Monday through Friday, excluding U.S. and Canadian federal holidays.
Preparation and delivery estimates
Each product page identifies its fulfilment class and more precise product-specific estimate.
- Ready-to-ship décor: 3–7 business days for preparation, then 3–10 business days in parcel transit. Estimated total delivery: 6–17 business days.
- Ready-to-ship furniture: 3–7 business days for preparation, then 7–15 business days in freight or scheduled transit. Estimated total delivery: 10–22 business days.
- Refurbished or one-of-a-kind furniture: 2–4 weeks for inspection and preparation, then 7–15 business days in freight or scheduled transit. Estimated total delivery: 3–7 weeks.
Remote and northern postal codes may require an additional 5–10 business days. If an address cannot be served by an available carrier, we will contact the customer before fulfilment and issue a full refund if no acceptable delivery arrangement is available.
Carriers and tracking
Parcel orders may travel with UPS, FedEx, USPS/Canada Post or a comparable tracked service. Furniture may travel with a cross-border LTL freight or specialty furniture carrier. The actual carrier is selected according to product size and destination. Tracking or freight reference information is emailed after dispatch. Freight carriers may contact the customer to schedule a delivery appointment.
Large furniture delivery
Free standard furniture delivery is curbside or first-dry-area delivery, depending on the carrier and destination. Room-of-choice delivery, stair carry, assembly, packaging removal, storage and redelivery are not included unless confirmed in writing before the service is performed. Customers must provide an accurate telephone number and safe, reasonable delivery access.
Taxes, duties and brokerage
Applicable Canadian sales taxes are displayed at checkout where supported. Norevia Market pays the standard import duty and customs brokerage charges for Canadian orders under this policy. Customers will not be asked to pay an additional standard shipping, import-duty or brokerage charge at delivery. If a carrier requests one of these charges, contact us before paying it. Optional services or costs caused by an incorrect address, missed appointment, refused delivery or customer-requested storage may be charged only after the customer is informed.
Delays
Weather, customs inspections, carrier capacity and remote access can affect delivery. If we learn that an order will exceed the published maximum estimate, we will email the customer with a revised estimate. Before dispatch, the customer may accept the revised estimate or request cancellation and a full refund.
Lost or stalled shipments
Contact us if tracking has not moved for 7 calendar days or if an order is more than 5 business days past its estimated delivery window. We will open a carrier investigation and provide an update within 3 business days. If the carrier confirms that the shipment is lost, we will provide a replacement when available or a full refund at no additional cost.
Damage in transit
Inspect the shipment promptly. Report visible damage, concealed damage or an incorrect item as soon as possible, preferably within 3 calendar days, with photographs of the item, packaging and shipping label. Norevia Market will arrange an appropriate remedy and cover reasonable authorised return or replacement shipping for carrier damage or our error.
Address changes and delivery attempts
Email us before dispatch if an address needs to change. We cannot guarantee a change after dispatch. Norevia Market pays correction or redelivery costs caused by our error. Costs caused by a customer-provided incorrect address, missed freight appointment or refused delivery may be charged after written notice.
Customer service
Email business@noreviamarket.shop or call +1 (908) 256-9304. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. MST (Arizona), excluding U.S. and Canadian federal holidays. We reply within 2 business days.